Dear Avocent support, We are in a urgent need for a new power adapter to your SwitchView KVM switch as we have received an adapter with wrong polarity (-9V instead of +9V). Is this wrong polarity issue a known issue to Avocent? We need to have the same adaptor (like the one we have now, re. picture below), but with correct polarity (+9V)! I believe the S/N on the KVM switch is 0321185457 (it is a bit difficult to read from the image below) I believe the S/N on the adapter with wrong polarity is in Avocent Support
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