Hi all, this is a weird issue. I checked the radius server and communication and it is alright. I did so because the ssh connections disconnects when the radius accept was there. Then I made a authentication with ssh-rsa certificate. And this also did not work. It is working with al local accounts. So I configured the appliance authentication back to local. Ok, I cannot check radius but now it works with the certificate. Somebody knows a bug in the firmware. I have two other ACS6048 running well on another side. But they got other firmware. not working: Bootcode: 2.0.2.4 (Jan 30 2013 - 05:28:03) Firmware: 2.5.0.5 (Jan 30 2013 - 07:35:47) Bootcode: 2.0.2.4 (Feb 6 2014 - 12:19:28) Firmware: 3.0.0.11 (Jul 18 2014 - 15:45:58) working firmware: Bootcode: 2.0.1.0 (Apr 6 2011 - 10:31:28) Firmware: 2.5.0.7 (Apr 12 2013 - 15:01:18) Or can I misconfigured something - twice ? Regards, Reinhold.
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Forum Post: ACS6048 - ssh & https, http connection to appliance disconnects after successful login when radius authentication is checked
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Forum Post: Disable Web Interface
Due to the vulnerabilities in the web interface, is it possible to disable the web interface in the Cyclades ACS? Thanks.
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Forum Post: ACS 6000 issues
I just "inherited" an ACS6048 and am trying to get it working. I got it on the network and was able to successfully login to root. I do not, however, have a working web GUI. When ever I go to the web page (80 or 443) I get a split microsecond of a blue box with dots in it, then nothing. I switched to an open security profile and rebooted. still seeing the same issue It is running pretty back level code (2.0.1.7) so I was looking for a CLI way to upgrade the code. the place I expected to see the command (system_tools) was empty. anyone see this before and can point me to a solution? Thanks! Steve
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Forum Post: RE: Import Restrictions
Guys, anyone can shed some light here?
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Forum Post: RE: Import Restrictions
Is this an RMA request or are you trying to send out these units to another location?
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Forum Post: RE: Import Restrictions
Its not RMA. Just trying to send from one location to another of the same customer.
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Forum Post: RE: Import Restrictions
Avocent Tech Support has no information about Customs in any specific country. The best approach would be contacting the country you are attempting to send the equipment, or the recipient to ask for information about importing used Computer / technology Hardware. Then follow the steps that such country has in place to import, as most likely you need to go through customs. Each Country is different and everybody has their own forms, and document requirements.
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Forum Post: RE: Avocent MPU2032-001 MergePoint having mouse issues (only when toggled on a device)
Hello reading about the issue of the new OS, I came across a link http://www.cbsnews.com/news/apples-os-x-yosemite-available-now-should-you-update/ and I quote: "Time to upgrade? If you use a lot of obscure or specialty software, you might want to check first to make sure it's compatible with Yosemite. If you mostly use Apple software and services, you're not likely to encounter problems because Apple tested Yosemite with Apple users more extensively than before." As always with New OS platforms there could always be some issues, issues which we are not aware of and would need some system testing and research on our side. Basic things you should do and or check: 1) disable mouse acceleration 2) any mouse emulation on the target should such emulation be present 3) make sure that the Generic Mouse and or keyboard enumerate as a Generic device in your OS 4) Ask yourself if this works on a older Mac OS a_) this would show that's an OS issue rather then hardware between A and B Should none of this help, and should you still be stuck, the best thing would be opening a case and have us here in Tech Support take a look. I hope this gets you started into the right direction, and I hope we can resolve your issue.
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Forum Post: RE: Avocent MPU2032-001 MergePoint having mouse issues (only when toggled on a device)
Thanks for the input. We burned 8 hours of trouble shooting and did everything. Ergo my post out of frustration, but I did some more data mining and found the link below (apparently I'm not the only one with this issue): https://discussions.apple.com/thread/6633114 It's a known Apple Yosemite issue with some KVM's that's just isn't going to be addressed anytime soon. I have since done a remote desktop via a layer 3 cisco switch as a work-around.
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Forum Post: RE: UMG connected SP (HP iLO) event logs filling up - entries repeating every 4 minutes
Forgot to note: These SP's are configured for 1-to-1 NAT with static private IP addresses. Also, double-checked to make sure the Discovery Range I have defined is set to manual. (not automatic) Thank you. Alan
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Forum Post: RE: ACS 6000 issues
Update: I found the CLI firmware upgrade procedure and got it up to 2.0.5.12 and it fixed all my problems! Yay! So never mind. :)
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Forum Post: RE: DSView 4 backup files huge
Solved. Even though I had deleted the firmware files from within DSView - they physically remained on the disk. (....dsview4\data\files\) I deleted the two huge - 900+ mb .fr files from the directory, and now my backups are reduced to under 400mb. As for updating UMG firmware in the future, I plan to use the UMG gui's.
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Forum Post: RE: Avocent 3100/3200 lost ability to connect to KVM session with Java 8 update
Has anyone found a Java 8 workaround? I am seeing a similar issue with a DSR2030 resurrected for use in an internal network. Adding the URL to the Java Exception Site List will ignore the java code security issues, but with Java 8 (U31) the invalid or expired certificate (or in this case I think an invalid Certificate Authority) won't allow the KVM session java code to be executed. There is no longer a Medium Security option nor is there an "I understand the risks" option presented by Java. The only option I have found for remote web KVM session access is to revert to Java 7 with Medium Security (bad idea). There will be no firmware updates for the EOL DSR2030 and I am already running the latest version (3.7.2.1). I hate to junk the box when it more than suits my needs. Thanks for any ideas! -Mark
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Forum Post: Avocent ACS6000 cannot change password at login via console port or SSH
I've found that if we set the "User must change password at next login" for local accounts on an ACS6000 you'll be prompted to change the password but won't be able to: login as: root Using keyboard-interactive authentication. Password: Using keyboard-interactive authentication. Password change requested. Choose a new password. Old Password: Using keyboard-interactive authentication. Password unchanged Access denied Using keyboard-interactive authentication. Password: The Appliance Authentication type is set to DSView/Local and I don't have " Enable fallback to Local type for root user in appliance console port" selected. My suspicion is that when you log in the ACS attempts to authenticate to Avocent DSView, fails, then falls back to local and succeeds there. But the "Old Password:" authentication doesn't use the local database. if the ACS6000 is on the network and on Avocent DSView there are quite a few ways I can think of to work around this. But we have two Avocent ACS6000 that are being reused so they need new IP addresses. And when they were decommissioned last they had secure passwords with the "User must change password at next login" set. My thought at this point is that there's no way around this bug short of booting into a recovery mode and resetting the root password. Or going back to factory default completely. If there is a work around to this let me know. And to avoid this in the future I am considering changing the configuration to enable "Enable fallback to Local type for root user in appliance console port ". But, since I'm not local to any of the ACS6000 I can't test. Can you verify that this setting will allow local access via the root ID even if the password must be changed? Since I believe this is a bug let's do what's necessary to have it reviewed and hopefully fixed in a future firmware upgrade.
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Forum Post: Error Restore Database DSVIEW 4 Backup/Restore Utility
I get the following error trying to restore the database from DSView 3 to a new installed DSView 4. "Cannot open E:\Program Files\Emerson\DSView 4\bin\Datasource.properties"
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Error when trying to run kvm viewer on ie 8, each time I want to run the viewer I receive an error - windows unable to start viewer in Avocent Support
Error when trying to run kvm viewer on ie 8, each time I want to run the viewer I receive an error - windows unable to start viewer in Avocent Support
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Forum Post: Issue with KVM viewer using ie8 - windows was unable to start viewer
Hi we are having an issue when connecting to dsview 3.7.0.110 when using internet explorer 8 when opening the viewer an error occurs - "windows unable to start viewer" the site has been added to trusted sites within IE8 and the Java version running is 7 update 67 any ideas?
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ECS17 in Avocent Support
ECS17 in Avocent Support
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Forum Post: Max number of target device supported for Mergepoint Unity 4032 in tiered/cascade connection
We have cascaded 12 x Mergepoint Unity 4032 into 1 x Mergepoint Unity 4032 or in other words below BOM: 1 x root kvm - Mergepoint Unity 4032 12 x cascade kvm - Mergepoint Unity 4032 the root kvm has 20 target device connected in addition to the cascade switch. each cascade kvm has 20 target device. All kvm are using version 1.22.5.23556 Issue: We can only see 8 cascade kvm switches on the root kvm. All other devices/switch are marked offline although they are powered on. We have a suspicion that theres a limitation of number of target device and cascade switch on the main or root kvm. Question : How many cascade KVM switch does the Mergepoint Unity 4032 it can support? What is the maximum number of target device online for the root kvm Mergepoint Unity 4032 in cascade/tiered scenario?
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Forum Post: Received an NACK when trying to upgrade ACS6000
Hi, Anyone can help me with these log? It's happen when I'm trying to upgrade firmware to version SP2_371 > Your system update IP is x.x.x.x > Sending the new microcode to the remote system > Getting sensorProbe model... > Received an NACK > System update stops before finishing > ready... Since it was a failure, I did tried to update to SP2_398 and it's was a failure too with these messages > Sending Code Update pages 440 to 443 : : > Sending Code Update pages 500 to 503 > Received bad CRC, exiting > System update has not completed > ready....
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