Hello everyone, I have a HMX manager, and i disabled the admin account, how can i re-enabled it ? Thank you, Best regards, France
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Wiki Page: HMX MANAGER - Admin account is disabled, how can I re-enabled it ?
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Forum Post: Faulty unit AV3008. There is no video.
Hello! My customer has a problem with video on ECS17KMM8-214. The faulty part of the appliance is KVM switch AV3008. LCD works correctly. The ECS17KMM8-214 is replacement on Avocent International RMA Request for Case # 487234-356236902. Regarding AV3008. Serial number: 0510073678 MPN: 520-788-507 EID NO: 520788-0030B3-000 Technical details: We can see OSCAR menu on local console and we have IP access to the AV3008 but KVM session has no video. We upgraded firmware but this didn't help. Could you check warranty on the unit please and let me know. Thank you! Regards, Victor
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dsview in Avocent Support
dsview in Avocent Support
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Forum Post: Java fails to open video for Serial Session
I have a Mergepoint 1016 and the OBWI works fine for my computer devices. The Java loads and opens a window. When I try to open a serial session, The Java starts to load and dose NOT open a window. There are no error messages.
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Forum Post: Strange changing of snmp/OID external sensor values when external sensors are chained
We have a number of Avocent PM3000 series PDUs and external sensors (models both with and without humidity sensors) for environmental monitoring. We use snmp software (eg. RPTG by Paessler) to track values (eg. power, temperature, humidity) from each PDU. When there is only 1 external sensor connected to a PDU sensor port, all behaves as it should. But when external sensors are chained (and perhaps particularly with the temperature+humidity version), the order of some of the sensors in the various snmp tables change over time (though remain internally consistent). If we have correct setup one day to track values, later it may swap, making the readings worthless. Eg. external temp may swap with external humidity, for the same index in to the sensors table. It's as if the external sensors "re-boot" periodically (not real pattern though), and when they do, the order they are assigned in the snmp MIB tables are somewhat random. Example: 2 PDUs, 1st one with 2 external sensors chained off 1 port, and a 2nd PDU with 1 senor Object ID: .1.3.6.1.4.1.10418.17.2.5.13.1.4 - "Name of the sensor." .iso.org.dod.internet.private.enterprises.enterprises-10418.pm.pmManagement.pmPowerMgmt.pmPowerMgmtSensorsTable.pmPowerMgmtSensorsTableEntry.pmPowerMgmtSensorsTableName Over time, this gives the following example: Hardware: Avocent PM3000, Firmware: 2.0.1.13 (Sep 14 2011 - 04:19:54); Manual states max of 3 sensors a chain & 6 per PDU. Any help appreciated, as we cannot work with this as it is, and would like to be able to chain sensors, as advertised. Apologies if this is posted in the wrong forum group
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ldap in Avocent Support
ldap in Avocent Support
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dsview in Avocent Support
dsview in Avocent Support
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Forum Post: connecting mpu2016 to 2162ds
Hi, When I cascade mpu2016 to 2162ds kvm switch, i can't see it under tiering but under suspect devices I can see mpu2016. Is it possbile to do this or I will have to connect 2162ds to mpu2016? Thanks! Paras.
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Forum Post: ACS48 Certificate Installation
I have an Avocent Cyclades ACS48 with the latest firmware, and I am trying to load a certificate that was generated from a CA. I follow the directions and reboot the ACS console server, but afterwards the web server is not accessible. I then followed the directions to create a new self-signed certificate, reboot the ACS console server, and then the web server works. I checked the format of the cert.pem and server.pem that I created and the self-signed and they look similar. I then put my new certificate back, recycle, and receive the same result that the web server is busy or inaccessible. Where can I find error messages to help me debug the certificate problem I am experiencing? Thanks.
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matrix password in Avocent Support
matrix password in Avocent Support
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Forum Post: how to shutdown DSView HUB to release the licenses
Need to shutdown DSView 3.7 environment completely to migrate to DSView 4.1 to use same licenses
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Forum Post: Import Restrictions
Hi, We need to send some used Avocent ACS 6048 Console Servers from Japan to Hong Kong and China. Would you advise if there is any import restriction for this Avocent ACS 6048 to be imported in Hong Kong and China ?
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Forum Post: Can a 4SVDVI10 SwitchView support a Dell U3415W monitor?
Hello, I am looking into getting the Dell U3415W (3440x1440) screen but would like to use it with my Avocent Switchview 4SVDVI10. On some support note I found that the SwitchView can support 2500x1600 (?) or something the like if one is using DualLink DVI cables. Now my question is, as this was the "max." resolution back then, is that really the maximum it can support? Anybody tried this? Or can try this? Love the Switchview and this would be one sweet setup... Thanks, Ingo.
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Forum Post: Cyclades ACS48 Expired Java Certificate
Is there anyway to replace the Java code signing certificate in the Avocent Cyclades ACS48 appliance? I have successfully replaced the web server certificate, but the Java code signing certificates states that it expired on 12/4/2012. Thanks.
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Forum Post: DSview 4.0.0.0 Hub stopped working
Hi, We have an out of support DSView 4.0.0.0 system (working on getting support contract in place) which has stopped working following installation of Microsoft security updates up to Jan 2015. We removed "Cumulative Security Update for Internet Explorer 8 for Windows Server 2008 R2 x64 Edition (KB3008923) - December 2014" and it started working again but three days later the server has stopped working again. I have confirmed the update has been reinstalled. From what I can work out the https port is open as I can telnet to the port but login page does not appear when using a web browser. The first time I was investigating this I did enable the trace.log and found this error message. 02/10/2015 03:11:23:00463 (MessageLink:run ) # ### ERROR READING FROM MESSAGE LINK ### # ### javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Can't varify certificate at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:174) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1649) at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:241) at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:235) at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1206) at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:136) at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Handshaker.java:593) at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Handshaker.java:529) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:893) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1138) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1165) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1149) at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:434) at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:166) at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(HttpsURLConnectionImpl.java:133) at com.avocent.dsview.server.service.messaging.MessageLink.run(Unknown Source) at java.lang.Thread.run(Thread.java:662) Caused by: java.security.cert.CertificateException: Can't varify certificate at com.avocent.dsview.server.util.security.DSViewX509TrustManager.a(Unknown Source) at com.avocent.dsview.server.util.security.DSViewX509TrustManager.checkServerTrusted(Unknown Source) at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1198) ... 12 more ### but I don't have a trace from a working system to compare with. Does anyone have any ideas? Mike
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Forum Post: Avocent MPU2032-001 MergePoint having mouse issues (only when toggled on a device)
Hello Everyone, I ran into an issue using a Avocent (Emerson) MPU 2032. It'll display the server. In this case 12 Apple's with Yosemite running VM. I can toggle any "server", but the cursor will not "click" anything. There's one Apple it works fine with, but the others it does not. Avocent interface functions fine and has latest updates. I'm also using the newest doggles. The KVM works on anything else I plug in. At this point I'm thinking maybe a Apple chip issue/conflict or Yosemite doesn't like Avocent...not really sure, but I'm out of options and don't really want to start the corporate finger pointing via either makers customer services - I'm sure you know what I mean. Q: Anybody used an Avocent KVM and had the same mouse problems? Mouse movement is fine, it just won't click on anything at the Apple log on screen when displayed via the KVM....weird?
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trace.properties in Avocent Support
trace.properties in Avocent Support
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Wiki Page: DSView 4 Changing Postgres Password
Issue: DSView 4 with built in postgres. The customer has a requirement of changing the postgres password every 90 days. Will this have any affect with postgres interaction with DSView 4? Symptom: If the Postgres password is changed and the DSView service is restarted DSView 4 will not start Solution: The following steps need to be done if user need change the PostgreSQL password: Backup the DSView 4 DB Change password for postgres user Using pgAdmin, connect to database and change password to match postgres user password Restore the DSView 4 DB Note: R eminder when using your own version of Postgres: Entering the Postgres IP Address, not the DSView Server IP address in DB IP Address Field See attached screen shot The reason why we need do this is the DSView 4 also maintained the postgres password (encrypted) in its own property file, currently only the backup\restore tool can reset it to new password (encrypted) Attachment: http://community.emerson.com/networkpower/support/avocent/dcsoft/dsview_4/m/mediagallery/1150.aspx
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Forum Post: DSView 4 backup files huge
Greetings. Our DSView 4 backup files jumped way up in size. They have been under 400mb for the longest time - years. NOW, they are around 2.3GB. A few huge .fr data files with only 1% compression ratio in the compressed backup file. Is it possible that adding a few UMG 4000's in recent months affected the size? (I have around 6000 records in the event log - but that's pretty normal for my retention.) Maybe the UMG 4000 firmware file? It's around 900mb alone. Thanks for any insight. Alan.
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Forum Post: UMG connected SP (HP iLO) event logs filling up - entries repeating every 4 minutes
Looking for some insight on why my UMG connected SP (HP iLO) event logs are getting hammered with entries. The six (6) events below are being logged – they repeat approximately every 4 minutes! 80840 Informational iLO 4 02/19/2015 10:18 02/19/2015 10:18 1 XML logout: tdc_admin - 10.10.228.1(DNS name not found). 80839 Informational iLO 4 02/19/2015 10:18 02/19/2015 10:18 1 XML login: tdc_admin - 10.10.228.1(DNS name not found). 80838 Informational iLO 4 02/19/2015 10:17 02/19/2015 10:17 1 SSH logout: tdc_admin - 10.10.228.1(DNS name not found). 80837 Informational iLO 4 02/19/2015 10:17 02/19/2015 10:17 1 SSH login: tdc_admin - 10.10.228.1(DNS name not found). 80836 Informational iLO 4 02/19/2015 10:17 02/19/2015 10:17 1 IPMI/RMCP logout: tdc_admin - 10.10.228.1(DNS name not found). 80835 Informational iLO 4 02/19/2015 10:17 02/19/2015 10:17 1 IPMI/RMCP login by tdc_admin - 10.10.228.1(DNS name not found). 10.10.228.1 is the UMG’s PRIV system interface IP address. (UMG 4000 – running firmware 2.8.1.13) Thanks for any help. Alan
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